Firm Fixed Price Contract for Reno Municipality to outsource Essay

Firm mulish Price Contract for Reno Municipality to outsource remittance operations for payment processing functions - Essay ExampleThe mode shall also be in charge of customer service center and it should be equipped with a live customer phone number and interactive internet site for enabling the customer to bespeak for service, bill questions, and provide solutions to issues that occur like emergencies. The customer center should operate for 24 hours having at least one personnel all the time. In case of emergency the customer service should have communicated at present to the municipality.The agency should ensure that the bill is provided to the customer within two working days after acquire the billing data from the municipality. The agency should also give the municipality a payment verification at the death day of reporting phase. The reporting cycle is based on the calendar days, the first day forget be the date that the municipality will provide the data.Based on the d elivery, the agency will be in charge of reconciling all the account billings on a monthly basis and give priggish reports to the municipality. The report should contain the number of financial transactions throughout the week and the amounts of currency they represent. Including this information, is the list of computing machine hardwargon and software that is used to process the products of the municipality. The contractual terms will be on a yearly basis and renewable up to five years but the municipality retains the right not to renew after the second year if the terms are breached.The agency is entitled to a 2% of the keep down revenue as a compensation for their services. The low performance of the agency will be penalized on up to 25% of their fee, including other professional misconduct. Excellent performance will receive an extra 2%of the gross revenue or a lump sum bonus of about fifty kB dollars to be decided by the company. The preparation for the proposal shall inv olve bids in sealed envelopes or packages which are addressed to the specific office